Terms and Conditions
Return of saleable goods
All items for credit must be returned within 30 days of invoice date.
Authorisation must be obtained from Malpasonline before the goods are returned.
Malpasonline can be contacted via email - email@example.com
Authorisation will be given at the discretion of Malpasonline.
Where Malpasonline agrees to accept back goods in saleable condition for credit, we will be unable to credit any carriage charges and may charge a handling fee of up to 15%.
All items ordered in error must be returned to us at the customers cost.
We accept payment by all major credit cards (Excluding American Express).
We also accept payment by PayPal.
No goods will be dispatched until full payment has been cleared by the payment provider.
If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
Minimum Invoice Value
There is no minimum invoice value for deliveries to U.K Mainland addresses, any deliveries outside the U.K Mainland will require a minimum invoice value of £10.
Malpasonline will chase any back orders with Sparex on the behalf of their customers. Malpasonline will ship all orders as soon as they are complete.
Cancellation of an order must be made by email before the goods are dispatched.
Loss or damage of goods must be notified to us within 5 working days of receipt. Non-receipt of the entire consignment must be notified to us within 14 days of the invoice date or 7 days of expected delivery date stated at checkout for shipping option selected if it is the later date.
Malpasonline will not accept liability if a claim on the carriers cannot be sustained after this period.
Parcels sent without tracking, are done under the assumption that the buyer is aware. There are different shipping options available. Items dispatched without tracking may experience delays or loss during transport, Malpasonline cannot be held responsible for this if a buyer chooses this shipping option. If a tracked shipping option is not listed please contact Malpasonline via the contact tab on the website.
All Buyers are requested to provide a contact telephone number, that we can pass on to the delivery company/Agent to assist with delivery.
Custom Duties and other taxes
VAT (Sales tax) is applied at the country specific rate for goods shipped to the UK or the EU. No VAT is charged to any delivery outside of UK and the EU. Note non UK & EU deliveries are delivered duty unpaid (DDU).
If these taxes and duties remain unpaid goods will be destroyed at point of entry by the carrier and Malpasonline will be unable to offer any refund on your purchase.
We fully guarantee all items shown in all Sparex catalogues against faulty materials or workmanship.
If any fault due to bad workmanship or materials is proved and the details notified to the company within twelve months of purchase, the company will at its own cost and its own option repair or replace the faulty article but subject to this all express or implied warranties or conditions as to quality or fitness for any purpose of the goods are hereby expressly excluded. It is the responsibility of the installing engineer to check components before and during installation.
We will not accept under any circumstances liability for consequential loss or loss of profits arising on any contract.
All contracts between Malpasonline and its customers are in accordance with English Law and shall be governed by the above terms of trade, which replace and override all other terms of trade.
These parts are Sparex parts and are not manufactured by the Original Equipment manufacturer. Original Manufacturers' names, parts numbers and descriptions are quoted for reference purposes only and are not intended to indicate or suggest that our replacement parts are made by the OEM.